Countable is a customer engagement analytics startup that empowers brands to engage with their audiences and stand behind their values. The company has already secured a number of Fortune 100 clients, including Starbucks, Uber, Levi’s and more. Its clients span many industries and geographies, and Countable is now helping them develop new ways to engage with their audiences, drive employee advocacy, and influence public policy.
Retain AI raises $23 million
A Series A round of funding has been completed for Retain AI, a company that offers artificial intelligence-powered data quality and integration solutions. Its portfolio includes data quality applications, data integration solutions, and data-driven customer engagement solutions. The company’s proprietary software has a visual user interface, eliminating the need for programmers and enabling enterprises to utilize all of their data.
Exotel raises $105 million
Exotel has raised $105 million to acquire customer engagement analytics startup Retain.AI, bringing its cloud-based customer engagement platform to emerging markets. The combined entity will focus on customer engagement in the cloud and will provide conversational AI capabilities. The company claims to be growing at 70 percent year-over-year and already has $45 million in ARR.
iKala raises $70 million
The new funding round is a huge win for the Boston-based biotech company that aims to develop plant-based psychoactive medications for mental health. The company will use the funds to further develop its initial drug discovery platform and asset. It will also prioritize the research of human brain mechanisms and integrate plant-based therapeutics with neuroscience.
Retain.Ai, a customer engagement analytics startup, has raised $23 million in funding from investors including Salesforce and Sequoia Capital. The company is focused on improving online customer service. Its software detects when visitors need help and alerts the customer support team. This allows representatives to contact those visitors directly. It also lets users add click to chat and click to call buttons to their websites. The software will also track customer behavior and make recommendations. Currently, the startup is working on adding Facebook and Twitter support. It plans to make a big product announcement early in 2016.
Retain.Ai is an artificial intelligence-based platform for customer engagement and analytics. The company’s headquarters are in San Francisco, California, USA. Its Co-Founder and CEO, Eric Chernoff, has an approval rating of 90%. The company competes with companies such as Astute, Khoros, and Clarabridge.
Dixa is a cloud-based customer engagement analytics platform that aims to end bad customer support. Its technology helps businesses offer a more personalised experience by analyzing customer behavior across multiple channels. The company’s software utilizes an intelligent routing algorithm to keep track of customer requests and offers personalized responses to each user. It competes with Freshdesk, Zendesk, and Salesforce Servicecloud.
OneSignal is a customer engagement analytics company that powers notifications in emails, mobile apps, and in-app messages. The company’s mobile-centric platform allows companies to centralize user communications and tailor campaigns based on metrics. It’s now positioned as a competitor to Salesforce Servicecloud and Zendesk.
Retain.Ai, a customer engagement analytics startup, has raised $23M from investors including Sequoia Capital and Section 32. The company enables companies to collect, analyze, and share data about customer experiences in real-time. Other investors include Qualcomm Ventures, Nokia Growth Partners, August Capital, Pereg Ventures, and American Express Ventures.
The recent funding round for customer engagement analytics startup Retain.Ai has raised $23 million. But the startup is not alone. Exotel, another customer engagement analytics startup, has also raised $12 million. These startups are proving that companies can get valuable insights from the data that they collect.
Retain.Ai raises $23 million
San Francisco-based Retain.Ai has received $23 million in Series A funding from Baseline Ventures, RedPoint Global, and Ignite Capital. The company’s software is used by thousands of companies across the Fortune 500, including Google, Salesforce, and Nielsen. Its software uses a visual user interface that eliminates the need for programming skills, allowing enterprises to utilize all of their data.
Retain’s customer engagement engine (CIE) provides businesses with a single view of their customers. It integrates with all browser-based applications to create a comprehensive picture of every customer interaction, and provides detailed data to customer-facing teams. This helps companies optimize revenue growth and mitigate churn. It also provides data-driven insights that help companies measure internal process excellence and improve their efficiency. As a result, Retain doubles the efficiency of ongoing customer success processes.
Exotel raises $12 million
Exotel is an Indian startup founded by Shivakumar Ganesan in 2011. The company currently provides customer engagement analytics solutions to over 4,000 organisations, including companies like Swiggy, Ola, and Flipkart. Last year, Exotel acquired conversational AI platform Cogno AI and merged with contact centre platform Ameyo. The company has raised more than $100 million in funding, and has more than 1,300 paying customers.
Exotel has raised $40 million in a Series D funding round, adding to the $35 million the company raised in March. With the new funding, Exotel plans to build a full-stack customer engagement platform. Its platform integrates AI-driven customer engagement with voice, messaging, and APIs. The company says its technology powers 40 million engagements for companies in India and South East Asia. It also helps businesses better understand their customers and improve their interactions with them.
The startup combines artificial intelligence and gamification to help brands engage with their audience. It helps brands establish an effective look and feel for their website, and sets goals and timelines for feedback and customer support. It also promotes action items that go beyond the “like” button. Countable claims to have a network of more than 190 million users. The startup also provides analytics on customer engagement and revenue generation, bringing together data from disparate sources.
Exotel’s artificial intelligence platform will soon include conversational AI capabilities. This will allow companies to have more intelligent conversations with customers and increase customer satisfaction. Conversational AI will handle basic issues and queries, freeing up agents for more meaningful tasks. It will also provide real-time recommendations to agents, improving their chances of success. Moreover, seamless bot-to-agent transfers will prevent repeating problems.
Countable’s customer engagement analytics startup raises $12 million
The customer engagement analytics startup, Countable, recently raised $12 million in a Series A funding round. Countable’s platform enables global brands to engage with consumers in new and meaningful ways. By bringing disparate communities together, Countable turns audience members into brand advocates. With a network of 190 million people, Countable’s technology helps brands turn their corporate strategy into actionable stakeholder engagement.
The money will help the startup scale its customer engagement analytics platform. Its cloud-based software collects and analyzes real-time consumer sentiment and feedback in order to provide brands with actionable insights. The funding will also allow the company to expand its geographic footprint into the U.S., scale its technology and continue to innovate.